Privacy Policy

Last updated: January 1, 2026

1. Overview

This Privacy Policy explains how Nova Voyce ("we," "us," or "our") collects, uses, and protects information when you use our AI call answering and business management platform ("Service").

2. Information We Collect

We collect information you provide directly, such as your name, business name, email address, and phone number when you register or update your business profile. We also collect information generated through use of the Service, including call recordings, speech-to-text transcripts, caller-provided details, lead records, bookings, jobs, and invoices.

3. How We Use Information

We use collected information to operate the Service, including answering inbound calls with your configured greeting, capturing and organizing leads, provisioning and managing your business phone number, processing payments for your subscription, and improving the reliability of our AI call handling.

4. Call Recordings and Transcripts

Inbound calls to your Nova Voyce phone number may be recorded and transcribed to generate lead information. This data is stored securely and is accessible to you through your dashboard. Callers are informed that calls may be recorded where required by law.

5. Sharing of Information

We do not sell your personal information. We share information with service providers who help us operate the Service — such as telephony providers for call handling and payment processors for billing — solely to the extent necessary to provide the Service.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings, though disabling them may affect the functionality of the Service.

7. Data Retention

We retain account, lead, and call data for as long as your account is active, and for a reasonable period afterward as needed to comply with legal obligations or resolve disputes.

8. Data Security

We use industry-standard safeguards, including encrypted authentication and access controls, to protect your data. No system is completely secure, and we cannot guarantee absolute security.

9. Your Rights

You may access, update, or request deletion of your account information by contacting us or through your dashboard settings, subject to our legal retention obligations.

10. Children's Privacy

The Service is intended for business use and is not directed at children. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will indicate the date of the most recent revision at the top of this page.

12. Contact

Questions about this Privacy Policy can be sent to info@novavoyce.com.